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Thought Leadership

Thought Leadership
February 14, 2018

​Actively Listen to Customer Needs

Balanced Leaders consistently demonstrate to their customers they are in tune with their needs and are operating in their best interest.  Customers know what they want but may not always…
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Thought Leadership
January 4, 2018

A Sweet Service Story

Rocky Romanella, Sr. Partner at 3SIXTY, shares a popular story he often includes in his keynotes: When I was a child, I had the opportunity to visit the Hershey Chocolate…
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3SIXTY HighlightsThought Leadership
October 7, 2017

A World-class Training Partnership

Sr. Partner, author and motivational speaker Rocky Romanella believes Leaders live their values and set the tone from the top. Leadership is not a passive duty but an active responsibility.…
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Thought Leadership
December 20, 2016

Focus on the Exceptional to Take Your Team to New Heights

The biggest differentiator between you and your competitors is the superior customer experience you provide. During every customer interaction, your reputation is on the line. Whether on the phone, in…
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Thought Leadership
December 13, 2016

Be a Beacon

Balanced Leaders train their team to have both the confidence and competence to successfully navigate their day through both calm and rough waters as they perform their tasks. They also…
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Thought Leadership
December 7, 2016

Time and Energy Have Limits

Balanced Leaders know that often they can produce more by delegating. In delegating, it's important to look at the tradeoffs you're making. The leader as coach should work to establish…
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Thought Leadership
November 29, 2016

Building Up Others

Effective coaching is an "enabling" process. It enables or inspires individual employees to do more, which in turn enables or helps work groups to perform better. This ultimately enables you…
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Thought Leadership
November 22, 2016

Express Gratitude

Creating a strong culture is critical to your company’s long-term success and growth. Balanced Leaders work hard to create the best, brightest, most-informed and best-educated team in their industry. Expressing…
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