What Could Be:

Service Parts available to your client within hours 24/7

Parts available:

  • Same day at local Forward Stocking Location (FSL)
  • Next day at regional and/or central FSL

Parts available virtually:

  • 3-D Printing of simple parts at 60 The UPS Store locations nationwide
  • 3-D Printing of more complex parts at central location available the following morning anywhere nationwide

What Could Be:

Service Parts inventory control, repair, and refurbishment

Inventory Control:

  • Right number of parts in the right locations to meet your SLAs
  • Automated parts planning and replenishment sophistication

Repair and Refurbishment:

  • Reduce turnaround time for repairs and returns to as little as 24 hours (central or regional centers)

What Could Be:

Service Parts shipping returning

Receiving Shipments:

  • Able to provide specific delivery point instructions
  • Alternate delivery locations
  • Delivery intercept / change of address


  • Make it as easy as possible to exchange or return
  • Ease of access to transportation carrier – drop at shipping counters, carrier retail access points (TUPSS, FedEx Office), other retail access channels (Staples, Office Depot / Office Max, , ASOs)… and meet a Driver

The First 100 Years Does not Guarantee the Next 100 Years

Things are changing at a breakneck pace

  • Woolworth’s 5 & 10 Cent Store >>> Dollar Stores
  • Sears & Roebuck Catalog >>> Amazon and e-Commerce Websites
  • Blockbuster >>> Netflix home delivery >>> Netflix video streaming
  • Legacy big box Retailer significant impact over time…
    • Sears, Kmart, Macy’s, JC Penney
  • Newer breed Retailer markets evolving exponentially faster…
    • Staples, Office Depot, Office Max

Create Your Conditions Do not Become a Victim of Them:

First things first

Who is your Customer?

  • Where are they headed…?

Who are your Customer’s Clients?

  • Where are they headed…?

Choices are simple

  • Act now
  • React later
  • Do nothing

Key Points or Takeaways

  • Key takeaway – eCommerce demand continues its rapid growth. 6% of all sales in 2000 to 8.4% in 2016.  eCommerce annual Sales growth > 25% in recent years and expected to continue rapid growth into the near future (approx. 20% CAGR through 2020). 
  • Key takeaway – The End of B2B and B2C Sales: Why It is Now B2All… It is a B2All World Now. “In a world where every buyer is equal, it pays to know what your customers now expect every time they do business with you.” Colleen Francis | Owner, Engage Selling Solutions
  • Key takeaway – solutions are available to meet almost all logistical and technological demands for near perfect customer satisfaction.

For information on speaking availability and additional topics please contact Rocky directly at:

Rocky Romanella
Phone: 610-322-0720
Email: [email protected]