INNOVATION AND COLLABORATION
What Could Be:
Service Parts available to your client within hours… 24/7
Parts available:
- Same day at local Forward Stocking Location (FSL)
- Next day at regional and/or central FSL
Parts available virtually:
- 3-D Printing of simple parts at 60 The UPS Store locations nationwide
- 3-D Printing of more complex parts at central location available the following morning anywhere nationwide
What Could Be:
Service Parts inventory control, repair, and refurbishment
Inventory Control:
- Right number of parts in the right locations to meet your SLAs
- Automated parts planning and replenishment sophistication
Repair and Refurbishment:
- Reduce turnaround time for repairs and returns to as little as 24 hours (central or regional centers)
What Could Be:
Service Parts shipping returning
Receiving Shipments:
- Able to provide specific delivery point instructions
- Alternate delivery locations
- Delivery intercept / change of address
Returns:
- Make it as easy as possible to exchange or return
- Ease of access to transportation carrier – drop at shipping counters, carrier retail access points (TUPSS, FedEx Office), other retail access channels (Staples, Office Depot / Office Max, , ASOs)… and meet a Driver
The First 100 Years Does not Guarantee the Next 100 Years
Things are changing at a breakneck pace…
- Woolworth’s 5 & 10 Cent Store >>> Dollar Stores
- Sears & Roebuck Catalog >>> Amazon and e-Commerce Websites
- Blockbuster >>> Netflix home delivery >>> Netflix video streaming
- Legacy big box Retailer significant impact over time…
- Sears, Kmart, Macy’s, JC Penney
- Newer breed Retailer markets evolving exponentially faster…
- Staples, Office Depot, Office Max
Create Your Conditions… Do not Become a Victim of Them:
First things first…
Who is your Customer?
- Where are they headed…?
Who are your Customer’s Clients?
- Where are they headed…?
Choices are simple…
- Act now
- React later
- Do nothing
Key Points or Takeaways
- Key takeaway – eCommerce demand continues its rapid growth. 6% of all sales in 2000 to 8.4% in 2016. eCommerce annual Sales growth > 25% in recent years and expected to continue rapid growth into the near future (approx. 20% CAGR through 2020).
- Key takeaway – The End of B2B and B2C Sales: Why It is Now B2All… It is a B2All World Now. “In a world where every buyer is equal, it pays to know what your customers now expect every time they do business with you.” Colleen Francis | Owner, Engage Selling Solutions
- Key takeaway – solutions are available to meet almost all logistical and technological demands for near perfect customer satisfaction.
For information on speaking availability and additional topics please contact Rocky directly at:
Rocky Romanella
Phone: 610-322-0720
Email: [email protected]
