LEADERSHIP EXPECTATIONS, VALUES and CHARACTER
Every organization strives to be an Employer of Choice. This starts by setting clear expectations for the leaders in the organization. It is important for all members of the management team to be consistent in the way they hold themselves, their peers, and employees accountable.
To set that leadership standard, you may consider setting Leadership Expectations. These clearly defined expectations, combined with your values and workplace policies, all provide guidelines for you to model what “Exceptional Leadership Looks Like.”
With that in mind, you are the model for What Good Looks Like. Your actions reflect upon your people, and their actions reflect upon our customers and, more important than anything else, become our reputation. As we know, reputations can be created and destroyed in an instant, by even the simplest of acts.
You can take this a step further by asking your team to reflect on the Leadership Expectations, commit to them, and lead their people every day by adhering to them. Ask them to take inventory of their current style and practices. These are great questions to reflect on that and will yourself and your team understand your leadership style and your relationships with your people.
No matter what your leadership role, you have a tremendous impact on your people. It is all about alignment and commitment.
Let us start with Values. They are the foundation from which everything we have to offer as a company is based – our processes, services, daily work actions and commitment to excellence. Our Values, and our adherence to them, set the direction and establish the necessary culture for our organization to succeed. Let us take a look:
Balanced Leadership supports all we do. Our Values provide clarity about who we are as a company, how we will conduct ourselves, and how we wish to be viewed by others. Again: who we are, what we stand for, what we aspire to be and what we will never compromise.
- We recognize that our people are our most important asset and we will be regarded as an Employer of Choice.
- We believe integrity and excellence is the core of all we do.
- Each of us will conduct ourselves with honesty and integrity.
- We will adhere to our policies and guidelines. If there is something, we doubt we will raise that doubt until it is addressed.
- We make tough decisions, accept responsibility, and report bad news.
- We do not stop at the first right answer. We focus on new ways to create solutions.
- We embrace change and thoughtfully use processes, technology, and tools for results.
- We have a vision and seek ways to transfer that vision to action.
- We are committed to supporting a climate for success for all and providing a safe work environment for employees, customers, and the general public.
- We are humble and support each other.
- We work together as a team, are flexible and will adapt to changing conditions.
- We will be respected leaders among our peers and within the industry.
- We will learn and grow from our challenges and we will celebrate and recognize our success.
- We are a company that lives its values.
These values are crucial and define Who We Are, What We Stand For, and What We Will Not Compromise.
What is equally important is our Leadership Expectations. Like Our Values, have to be consistent in the way we hold ourselves, our peers, and our employees accountable.
The Leadership Expectations clearly define the expectations we have for our entire management team.
- Use only acceptable language when engaged in conversation with your staff and peers.
- Follow the rules. All of our rules and policies apply to everyone.
- Provide open and honest communications.
- You are responsible to communicate important information and provide necessary accountability and oversight.
- Each year, the senior leadership team selects important measures, targets, and key priorities for the Company. You may add to these, ensuring they complement not contradict Company priorities; you are not authorized to delete any.
- Adhere to salary, promotion, and relocation procedures.
- Our Company should and will value diversity.
- I do expect a level of communication where there are no surprises.
- Do not leave extended voicemails or unprofessional emails. Talk with the right person directly.
- We should expect complete confidentiality of information. Avoid and put a stop to unnecessary gossip.
- Avoid situations where employees are given instructions or are led to believe that they should hold or hide information from Corporate or the next level of management.
- Your people will seek guidance from you. Take care of how and to whom you communicate. Seek counsel when you are unsure. Do not get caught up in your position.
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