In This Episode we talk about how Leaders define and build their core company values. Companies with clearly defined values & purpose consistently outperform their competitors by as much as 10x. Today’s episode is focused on helping you define who you are.
“Effectiveness without values is a tool without a purpose.”
– Edward de Bono (1933 – ), Author and Inventor
- Who you are?
- Defining your company values
- How to align your hiring with your values
“Without a strong set of values, the best leadership strategy can go awry. With a good value structure in place, the worst leadership approach can right itself and eventually lead to the desired outcome.” – Rocky Romanella
For more on this important topic pick up your copy of Tighten The Lug Nuts, an Amazon 5 Star Book.
In This Episode we talk about how Leaders should pay close attention to these key behaviors:
• Be approachable. Part of how we communicate and act is how we garner people’s respect, trust, etc.
• Be adaptive to your environment. How you talk to a front-line employee is different than how you would communicate with a customer or board member. Your need to understand your audience and adapt to their needs. Whether individually or in a group setting, if people look confused ask for their feedback or confirmation that they understand.
• Be passionate. A leader needs the ability to inspire others. Great leaders all have self-confidence. This needs to come across in your communications if you are trying to motivate your teams.
• Be prepared to listen. At times the best form of communication is the ability to listen and react. A leader should always solicit feedback and most importantly do something with that feedback. A best practice is to meet with all of your front-line staff on a quarterly basis, share company information with them, listen to their thoughts and act upon any concerns.
For more on this important topic pick up your copy of Tighten The Lug Nuts, an Amazon 5 Star Book.
Becoming the leader can be a scary thing, especially if you feel ill-equipped. One minute you are a co-worker and the next minute you are supposed to be the boss and make decisions and know how to handle everything. Has this happened to you?
Did you start off in one role and land in another? Maybe it was planned that way. Maybe you’ve worked really hard to get to where you are a leader. That’s great! And now what? Just because you want it, doesn’t mean you know how to do it. If you have found yourself in this position, then you’ll want to hear my guest today and his compassionate and practical advice.
Wouldn’t it be nice to have a few tips on how best to handle becoming the leader?
My guest today is Rocky Romanella. Rocky shares his expertise and a few stories about what he’s learned in his years working his way up from being a driver at UPS to a manager and beyond. Find out what key tips Rocky has to offer you when you feel lost and adrift as a new leader.
The Art of Inspiration is all about chasing your dreams, and Rocky’s over 40-year career is one of those journey’s. Although no one has the only and exact answer, he believes he has stories and experiences that may help to find the recipe for success. All of us will have to overcome obstacles and transform our lives. Rocky’s career has been no different and now after a wonderful career he enjoys the opportunity to inspire people to go after their dreams no matter where they are in their life and career.
The show will touch on the following important topics that are all in his book Tighten The Lug Nuts. You will enjoy the book and his witty and engaging style that you will see first hand during our interview.
- Why Values Matter In Life And Business?
- Why he picked such a unique title for the book? What is the significance of that title?
- Leadership involves what. How do you define leadership from your point of view?
- Sometimes in a simple story you can help people see the bigger picture, promote moral and ethical behavior. What do you mean by that?
- In your latest book Tighten The Lug Nuts, what is your central message to the audience listening?
- The title of our Episode tonight is about “Why Values Matter in Life and Business” how do align Values with Leadership or vice versa? Why should they co-exist?
- Tighten The Lug Nuts… The Principals Of Balanced Leadership. Explain what balanced leadership is?
- What is the most important idea you are sharing in your book that will add value to our listener and the reader’s life?
- When it comes to leadership, Why do you put the majority of your stock in the customer?
- On this show we talked about delivering great service experiences on a consistent basis. As discussed in your book and on the show, one of the biggest differentiators between good and great is the superior customer experience that is provided on a consistent basis. Share with our listeners the 7 tips that are the biggest differentiators:
- My Priority Is Customer Satisfaction
- Actively Listen to Customer Needs
- Build Strong Relationships
- Learn the Products and Services
- Be Responsive and Effectively Resolve Problems
- Remain Positive
- Express Gratitude
For more on these important topics and to read a great book that is both entertaining, enlightening and educational please pick up a copy of Tighten The Lug Nuts, The Principals of Balanced Leadership for yourself and your team. You won’t regret it!
Terri Levine (SAY Luh-VEEN) is the founder of Heart-repreneur® and is a business and executive coaching expert. She assists businesses worldwide with business growth, sales, and marketing. She has more than 40 years of business experience, encompassing work with more than 5,000 business owners and entrepreneurs in a variety of industries. She is also a best-selling author of dozens of titles, has her own radio and TV show and is also a keynote speaker.
Terri has a passion for helping businesses to grow with her own personal experience gained while building multiple successful businesses from the ground up. Terri has created the Heart-repreneur® cause teaching business owners to do business heart-to-heart.
Being able to lead enterprise operations for more than four decades is a rare and impressive accomplishment, one that modern business owners could only dream of. To achieve this longevity across changing social, political, and economic landscapes, one must have a laser focus on customer needs, employee empowerment, and the demands of shareholders. Rocky Romanella, founder and senior partner of 3SIXTY Management Services, LLC, shares how he delivers results by developing and implementing his Balanced Leadership model across enterprise operations.
During our conversation, we speak with Rocky about many leadership topics. As an expert in cultural integration, operations and engineering, while in executive roles Rocky successfully launched one of the largest re-branding initiatives in franchising history, The UPS Store, which revolutionized the $9 billion retail shipping and business services market. In addition to leading the global strategy of all U.S. and international retail channels, he was an integral part of the integration of many acquisitions, which became UPS Supply Chain Solutions with responsibilities in the U.S., Canada, Mexico, Latin America and South America and led UPS’s entry into the healthcare industry as part of their supply chain logistics strategy. Rocky has experience in all facets of business operations. After his time at UPS, he was CEO and a Board member of UniTek Global Services. We also speak about his book, Tighten The Lug Nuts. His how to leadership book.
Do you love a success story? ME TOO! This week’s guest is not only a success story but also the story of a leader who has truly worked to make things better for those around him. I had the great pleasure to interview Rocky Romanella this week about his life and about his new book, Tighten The Lug Nuts. We talked about hard work and how it, without enthusiasm is just that….hard work. We also talked about the power of leaving a legacy. Actually, we hit on so many key leadership principles (that you’ll be able to use immediately) that you’ll want to listen to this one more than once.
Build Your Network: Episode 149. On this episode of Build Your Network, Host Travis Chappell interviews Rocky Romanella, the Founder, President and CEO of 3SIXTY Management Services and author of the book Tighten the Lug Nuts. Here’s what Travis and Rocky discuss in this episode: The promotion from within aspect of Rocky’s career, His role as President and General Manager of UPS Supply Chain Solutions and President of UPS Retail Operations which included the UPS Store network and the value of networking during his over 40 year business career.
Crucial Talks Episode 35: Legacy, Leadership, and Lug Nuts everyone plays roles. In this episode, I spoke about the role of leaders in instilling a sense of Legacy and the behaviors they need for this to happen. This concept is important because the roles people play, and behaviors people assign to those roles will guide what they do. Their role is important especially at the time when people are trying to make sense of the world around them and then decide what to do. We discussed vision, mission, goals and the leader’s role. We provide three key questions leaders can ask themselves: Who am I? What do I stand for? What won’t I compromise?
Independent business owners with a vision and an energy of positivity. They think about the world differently and it is why they are successful (maybe not beyond their wildest dreams, although when they get up in the morning they have energy and are ready to go with joy and a smile!)
So, after I (Jonathan Senior ) completed this project I knew others out there would gain from my Funky Thinkers. Upon giving them this name I wanted to showcase them for others to get what I got.
Why? Because they understand that an effective interview rather than shilling and huckstering, is about content, delivering value to the audience. They leave the shouting loudest contest to other people.
Funky Thinkers understand that telling is lecturing (like the kids coach bellowing to their charges that they have to go out and win) and totally uninteresting. They know how to show you who they are – why they are different and what happened to get them there. How they enjoy the journey and how you might too.
MaturePreneurial: Host Elaine Benoit features successful entrepreneurs who started businesses after 40, for this reason we asked them to share their success and failure and their advice to others on how best to start a new business . With this in mind listen to Elaine interviewing Rocky about his first book Tighten the Lug Nuts and Why Values Matter.
Understand the business and role you must take to be successful. When you consider this business as if it’s your own, one pays careful attention to all customers, competitors, the market, co-workers. Provide people with the leadership they need to successfully reach their desired goals accordingly with the organization.
Gain Lessons from the former President of UPS Global Supply Chain Systems. Listen and Learn from a former CEO and now business founder. Be mentored by someone who is humble, experienced, and really cares about leaving a legacy. If this sounds good, Then you MUST hear my interview with Rocky Romanella! I have already began using his wisdom into my business life and am so excited to share his message with you! Listen at:https://www.ottoradio.com/podcast/the-leadership-coaching-group
One of the lessons our favorite businessman Joe Scafone shares with his readers in TIGHTEN THE LUG NUTS: THE PRINCIPLES OF BALANCED LEADESHIP is to develop many touch points along the way with your people, customers, and the community. Doing so broadens your perspective and experience. Healthy dialogue both removes barriers and lends wisdom. Debate and discussion ignites creativity and compassion.
Looking for some balance in your business?
Rocky Romanella has had great leadership positions and is sharing those principals in his new book. Rocky says the speed of the leader determines the pace of the pack.
In “Tighten The Lug Nuts, The Principles of Balanced Leadership” learn why true leaders can add value as a trusted advisor, mentor and visionary.
Rocky Romanella specializes in results that are achievable. Balanced Leadership training for businesses joins Enterprise Radio. Rocky discusses how balanced leadership will make your business more successful.
Listen to host Eric Dye & guest Rocky Romanella discuss the following:
3SixtyManagement Services and what inspired Rocky to write his book, Tighten the Lug Nuts: The Principles of Balanced Leadership and much more!
As your company is growing into a performance-driven business it will be connected by the principles of Balanced Leadership. In detail, learn the Balanced Leadership Model in this Podcast.
Developing a strong culture is important to your company’s long-term success and growth. Furthermore, Successful Senior Leadership Team always look to create the Best, the Brightest, Most Informed and Best Educated management team in the industry.