The three components in Balanced Leadership are Our Customers, Our People and Our
Stakeholders. All of this is built on a framework that puts less emphasis on “doing things
right” and instead focuses on “doing the right thing” for those three groups.
The Culture of Balanced Leadership
“Creating a strong culture is critical to your company’s long-term success and growth,
Romanella stated. “It should be desire of the senior leadership team to create the best, the
brightest, most informed and best educated management team in the industry.
“In the service business, people are our most important asset. The time we spend with our
people is an investment in the future, not an expense or burden on our time. This time
you spend with your people is an investment.
“You cannot successfully grow your business without an investment in people. This is an
important first step to building a performance culture. This investment in your people will
result in successful results for your company and personal and professional growth for